Help

Rosance is a social network for short videos and photos. You post waves (videos, photos or photo collages), share stories that disappear from view after 24 hours, follow people, comment, send end-to-end encrypted messages, and support creators with gifts.

Rosance is on iPhone and Android, and on the web at rosance.com. You must be at least 16 to use it.

A wave is a post on Rosance: a video, a photo, or a collage of photos, with a caption and hashtags. You make one from the Publish tab, edit it in the Creator Studio (trim, filters, text, stickers, music, captions), and share it to the feed.

Switch feeds with the menu at the top of the feed.

• For You is ranked for you, from the topics you watch, like and follow, and gives a small boost to waves from your country. It also mixes in waves from outside your usual interests, so you keep finding new creators.
• Following shows the latest waves from accounts you follow, newest first.
• News shows recent waves recognised as news from your country, newest first.

To browse what is trending beyond your feed, open Search → Discover.

Every wave has an info button that explains why you are seeing it and lets you ask to see less of it. You can review your interests in Settings → My Algorithm. Ads can appear in every feed.

You can delete your Rosance account in any of three ways:

• In the app: go to Settings → Privacy and, under Danger Zone, tap Delete My Account.
• On the web, without the app: sign in at rosance.com, open Settings → Privacy and choose Delete My Account.
• By email: write to privacy@rosance.com from the email address on your account and ask us to delete it. We confirm the request comes from you and delete the account within 30 days.

If your account has a password, you are asked for it to confirm. Deletion in the app or on the web takes effect immediately and cannot be undone, so download a copy of your data first from Settings → Privacy → Your Data if you want one.

What is deleted: your account and profile, your waves, stories and comments, your likes, follows and interest profile, your settings, your saved cards and payout accounts, and your access to your wallet. The stored media files behind your posts and your own copy of your conversations are erased by a separate clean-up: ask at privacy@rosance.com and we run it within 30 days.

What we keep, and for how long:

• Financial and identity-verification records, for 5 years, because anti-money-laundering and accounting law require it, and tax records for as long as tax law requires.
• The record of gifts you sent or received, for the same anti-money-laundering checks.
• Moderation records and orders from authorities, for as long as needed to handle appeals and meet the Digital Services Act.
• Your email address on our mailing-list suppression list, so you are never added again. Ask privacy@rosance.com to erase it outright.
• Messages you sent stay readable to the people you sent them to: a conversation is their record too.

The Privacy Policy lists every retention period.

Go to Settings → Privacy and, under Your Data, tap Request Export. We email you a download link. The email itself contains none of your data.

The link gives you a readable PDF and a JSON file you can take to another service. Each link works once and expires after 24 hours; you can ask again whenever you like. We build the report when you open the link and keep no copy of it.

If you signed up with Google or Apple, your Rosance account has no password: you sign in through Google or Apple, and you manage that sign-in with them.

You can delete most things yourself, at any time:

• A wave: open it, tap ⋯ and choose Delete wave.
• A story: open it, tap ⋯ and choose Delete. The photo or video is removed from our storage within an hour.
• A comment: open its menu and choose Delete.
• A message: press and hold it and choose Delete for me or Delete for everyone.
• A conversation, or all of them: from the inbox, choose Delete conversation or Delete all conversations.
• Your phone number: go to Settings → Profile → Phone Number, clear it and save.
• A payout account: the app has no screen for saved payout accounts, so write to privacy@rosance.com from the email address on your account and we remove it.
• A saved card: on rosance.com, remove it from your wallet's payment methods.
• Your interests: review and change them in Settings → My Algorithm.

You can also stop collecting data from now on in Settings → Privacy: Usage analytics, Diagnostic and crash reports and Personalised ads each have their own switch.

For anything else, such as your viewing history or your transaction history, write to privacy@rosance.com from the email address on your account. We answer within one month. Some records, such as financial records, must be kept by law; the Privacy Policy lists them.

Go to Settings → Security and turn on two-factor authentication. From then on, signing in also asks for a one-time code we send to your email address.

Your handle, display name, date of birth and email address can each be changed once every 30 days. This stops people impersonating others by switching names quickly. The app tells you when you can change it again.

When a wave or a story states something as fact, Rosance checks it automatically with AI and shows the result with it, under About this wave → Fact check.

What gets checked. Only factual claims. Opinions, jokes and personal experiences are labelled as such and never checked.

How a claim is checked. For each claim, the AI searches the public web, opens and reads the most relevant pages, and compares the claim with what they actually say. Results from a list of news outlets, fact-checkers and official sites chosen by our team come first. Today that list is reuters.com, bbc.com, theguardian.com, digi24.ro, antena3.ro, a1.ro, europafm.ro, context.ro, recorder.ro, casajurnalistului.ro, funky.ong, veridica.ro, gov.ro, presidency.ro and european-union.europa.eu. Other reputable sources can be used as well. Every check lists the exact pages it relied on, each with a link, so you can read them yourself.

The verdict. Each claim is confirmed, mostly confirmed, mostly contradicted, contradicted, or marked as not having enough data to decide. A claim is only called false when a page the AI actually read contradicts it. A claim about what a government or another official body says is only confirmed by that body's own document on that subject, or by reliable reporting on that document.

What a check never does. It never deletes anything and never changes how far a wave travels. When a wave's claims are found false, it is shown behind a warning that says so, and you can still read why and watch it. Promoted waves are checked too, and one found false is not promoted.

Not an official source. Rosance is an independent private company. It is not affiliated with, endorsed by or acting for any government, public authority or the European Union. Fact checks are generated automatically by AI, can be wrong, and are not official statements or legal advice. When a check links a government website, it is citing that public source, not speaking for it.

If you think a check is wrong. Tap Looks wrong under the verdict to add your view to the community balance, or Report this AI check to send it to a moderator, who can correct or clear it. Votes never change a verdict on their own. If enough people mark a check on your own wave as wrong, you can ask for a re-check.

AI generated on a wave means its creator said the media was created or substantially changed with AI. The label is there so viewers know how a wave was made. It never changes how far a wave travels.

Why label your AI content. People trust what they watch more when they know how it was made. Labelling AI media keeps Rosance honest for everyone, and our Terms of Use do not allow synthetic or manipulated media presented as real in a way likely to deceive.

When you need the label. Turn it on when AI created or changed something that looks or sounds real, for example:

• a realistic video of people, places or events that never happened;
• a voiceover or dialogue made with an AI voice that sounds like a real person;
• a song with AI-generated vocals;
• a real photo or video with people or objects added, removed or replaced by AI.

When you don't need it. Ordinary edits and content that is clearly not real don't need the label, for example:

• colour correction, filters, cropping, noise removal or captions;
• a cartoon, an anime or an obviously stylised world;
• a fantasy image nobody would take for a real photo.

If you're not sure, add the label. It costs you nothing.

How to add it. When you publish, turn on AI generated in the options under your caption. Your wave then shows a small AI generated badge, and anyone can tap it to read what it means. Set it before you publish: it can't be changed afterwards.

How labels are added. Creators add the label themselves. Rosance does not detect AI-made media automatically, so not every AI wave carries the label, and a label means the creator said so, not that we checked. If a wave looks real, isn't labelled and could mislead people, report it from the ⋯ menu.

What the label never does. It doesn't lower your reach, affect monetization or count against your account.

Your messages are end-to-end encrypted: only you and the people you talk to can read them, not even Rosance.

Your message history is backed up, encrypted with the six-digit recovery PIN you chose. On a new device, the app asks for that PIN to unlock your history.

We never receive your PIN, so we cannot reset it or recover your messages for you. If you have forgotten it and no other device of yours is still signed in, your earlier messages cannot be recovered. This is how end-to-end encryption works, not a fault.

Start one from the ⋯ menu in your inbox → New group. A group can have up to 64 members.

Group admins can rename the group, change its photo, invite people, remove members, and reset the invite link. Messages are end-to-end encrypted, and people who join later can read the group's earlier messages.

The group's name and photo are not encrypted: they appear in invitations and notifications, and anyone holding the invite link can see them and the number of members.

Open the options menu (⋯) on the wave, comment or profile, choose Report, and pick a reason. You can report from the public feed even without an account.

Reports are reviewed by our moderators, and every decision to remove content or restrict an account is taken by a person. For a child-safety concern, choose the child safety reason so it is handled first.

Blocking works both ways: neither of you can see the other's profile, waves or comments, message each other, or tag each other. Block someone from the options menu on their profile.

When your account is private, people must send a follow request and you approve or decline it. Only approved followers can see your waves, your stories and your follower lists. Your name and profile picture stay visible.

Turn it on or off in Settings → Privacy → Private profile. Making your account public again approves every pending follow request, so the app asks you first.

Nobody can search for you by phone number, and no one is ever shown it. If you add a phone number, people who already have it in their contacts can find you when they look for friends from their contacts in Search → Friends.

Turn this off in Settings → Privacy → Discoverable by phone number. When you use contact discovery yourself, the numbers in your address book are scrambled (hashed) on your phone before they are sent, so we never receive them in readable form.

To earn from gifts you need to verify your identity in Settings → Business suite.

When someone sends you a gift, you receive half of its Net Revenue: the gift's price minus VAT and minus the fee charged by whoever took the payment (the App Store, Google Play or our card processor). It is credited the moment the gift arrives. The Monetization Terms show worked examples.

Earnings become withdrawable 30 days after they are credited, which covers refunds and chargebacks. To withdraw, open Settings → Business suite → Overview, tap ⋯ and choose Request payout (the Earnings screen has the same menu). You add your payout account (your bank account) inside that same wizard; there is no separate payout-accounts screen. Request any amount above the minimum shown in the app; we review it and pay it to your bank account.

Your first payout account can be used straight away. For security, an account you add after that, or one whose bank details change, can receive a withdrawal only 24 hours later.

To earn money, advertise or upload music to the sound library, we verify who you are with a photo of a government ID and a selfie. A person on our team reviews it, and once approved your profile gets a verified checkmark.

Your ID photos are encrypted on your phone before they are uploaded. Only our review system can decrypt them, and every time a reviewer opens them it is logged.

Ads on Rosance are waves that other Rosance users paid to show to more people. Every ad names who paid for it. Tap the info button on an ad to see the audience it matched you on (countries, languages, age range and interests) and to hide it.

We choose ads using your age, country, language and, for some ads, your top interests. Advertisers never learn who saw their ad: they only see totals. We show no ads at all to anyone under 18.

Don't want personalised ads? Turn off Settings → Privacy → Personalised ads. You will still see ads, but generic ones, chosen only by your country and language.

Once your identity is verified, open the Ads Manager on rosance.com. Pick one of your waves, choose who should see it (countries, languages, age range and interests), and fund it from your ad budget, which you top up by card.

Political ads must be declared as political when you create the campaign. They cannot use interest targeting, and each one gets a public transparency notice, as EU law requires.

Open Settings → Get support in the app. Anastasia, our AI assistant, answers first, and you can ask for a person at any time.

For privacy and data requests, write to privacy@rosance.com.