Terms of Use

Version: 2.10.0 Effective Date: November 10, 2026 Supersedes: version 2.9.0 of October 18, 2026

Welcome to Rosance. By creating an account or using our application you agree to these Terms, which form a binding contract between you and us. They apply together with our Privacy Policy, our Cookie and Local Storage Policy, and — if you use paid or earning features — our Monetization Terms and Conditions. If you upload your own music to the sound library, our Artist Agreement applies as well.

We operate in compliance with the EU Digital Services Act (Regulation (EU) 2022/2065, "DSA"). Nothing in these Terms limits mandatory consumer rights you have under the law of your country of residence.

1. Account Eligibility

You must be at least 16 years old to use Rosance. We apply a single minimum age across every country we serve: 16 is the highest age of digital consent any EU Member State sets under Article 8 GDPR, so this threshold satisfies all of them. Where you are under 18 you may use Rosance only if permitted by the law of your country and, where that law requires it, with the consent of a parent or guardian.

Your date of birth is collected at sign-up and verified against this limit before an account is created. You may correct it later from your profile settings; the same check runs on every change, and — like your display name and handle — it can only be changed once every 30 days. Accounts we find to belong to someone under 16 are removed.

We apply additional protections to accounts we know to belong to minors, as described in our Privacy Policy. We show no advertising based on profiling to any user, and none at all to minors (DSA Art. 28).

Some features are for adults only. You must be 18 or over to buy anything on Rosance (gifts, promotions, live gifts, super chats and donations), to earn money from your content (monetization), and to go live. Anyone of 16 or over may watch lives and take part in their chat.

You are responsible for keeping your credentials secure. You can delete your account at any time directly in the app: Settings → Privacy → Delete My Account.

2. Community Rules — Zero Tolerance

Rosance has zero tolerance for objectionable content and abusive users. The following are prohibited, will be removed, and will lead to the ejection of repeat or egregious offenders:

Child sexual abuse material or any sexualisation of minors — removed on detection and reported to the competent authorities;
Nudity, pornography, or sexually explicit content;
Hate speech, harassment, bullying, or threats against any person or group;
Violence, terrorism or violent extremism, and content promoting dangerous acts or self-harm;
Illegal activity, fraud, or the sale of illegal or regulated goods;
Spam, platform manipulation (including referral, engagement and gift fraud), bot activity, and impersonation;
Content that infringes the intellectual-property rights of others;
Non-consensual intimate imagery, doxxing, and sharing another person's private information;
Synthetic or manipulated media presented as real in a way likely to deceive.

Safety tools available to every user. You can report any post, comment, story, live, live chat message or account (in-app "Report" on every content surface and every profile); block any user (blocking is mutual — neither of you will see the other's content or messages); mute a post from your feed with "Show less"; and control who may reuse your content (Section 3).

We review reports using a combination of automated triage and human moderators, and we act on reports of objectionable content within 24 hours, including removing the content and ejecting the user who provided it where warranted.

3. Content Ownership and Licence

You retain full ownership of the intellectual-property rights in the content you post. By posting, you grant Rosance a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, transcode, adapt (for example to generate previews, thumbnails, watermarked download copies, and formats suited to different devices), display, and distribute your content, solely to operate, secure and promote the platform. This licence ends when you delete the content or your account, except for (a) content already lawfully reshared under the controls below, and (b) copies we must retain for legal compliance.

Per-post controls you decide: when publishing you can allow or disallow (i) reuse of your post's audio, and (ii) whether the post is private. Where you allow reuse, you grant the reusing creator and Rosance the licence needed to display the resulting derivative on the platform.

Downloads. Where downloading is available, downloadable copies of a post are watermarked with the Rosance mark and the creator's handle, and may include a short Rosance end card. Downloading content does not transfer any rights in it: you may not re-publish another user's content without their permission and without complying with any licence attached to it.

Music. The music you can choose from in the Creator Studio comes from two places, and both are cleared for you to use in a post on Rosance:

Catalogue tracks, licensed under Creative Commons Attribution (CC BY) or Attribution-ShareAlike (CC BY-SA) licences. Those licences require attribution to the original artist; Rosance displays the track's title, artist and source on the post for this purpose, and you must not remove or obscure that attribution.
Tracks uploaded by creators, who have declared to us that they hold the rights and have given permission for other people on Rosance to use them. Rosance displays the uploader's name beside the track in the same way. We do not verify ownership of uploaded music — the declaration is the uploader's, and if a track turns out not to have been theirs to offer we remove it from the library on notice (Section 6). A track removed from the library stays in posts that already used it, because a published video is a single recording that already contains it.

Uploading music is governed by the Artist Agreement. If you upload a recording to the sound library, that agreement applies to you in addition to these Terms, and it sets out what you are promising about the rights and what permission you are giving. Uploading is available on rosance.com only.

You may not upload commercially licensed music you do not have the rights to use, and you may not add music to a post from any source other than the Creator Studio's own picker.

4. Purchases, Earnings and Paid Features

What you can buy. You can buy gifts to send with a comment, promotions that boost your posts, and gifts, super chats and donations during a live. Each is a one-time purchase of digital content, delivered as soon as you buy it. Buying is for people aged 18 and over (Section 1).

How you pay. In the iPhone and Android apps you pay through Apple's App Store or Google Play, which process the payment as merchant; their terms and refund policies apply to the transaction in addition to ours. On rosance.com you can pay by card for gifts, promotions and ad budget through our payment processor, Netopia Payments: you enter your card details on Netopia's own page, and Rosance never receives your full card number or security code. Gifts, super chats and donations during a live can be bought only in the apps.

Your wallet. Earnings are real money credited to eligible, verified creators aged 18 or over when they receive a gift, and are the only balance that can be paid out. Ad budget is credit you prepaid to run ads; it is spent on your campaigns and can never be withdrawn. Referral or promotional points have no cash value.

Purchases, earnings, gifts, live gifts, promotion, ad budget, payouts and identity verification are governed by the Monetization Terms and Conditions, which apply in addition to these Terms and which contain your statutory right of withdrawal for purchases of digital content.

Sponsored content labelling (DSA Art. 26). Posts boosted through paid promotion are visibly labelled as promoted, and the promotion label identifies the account that paid for it. Creators must apply the paid-partnership label when publishing sponsored content. We do not accept advertising from third-party ad networks, and we never target promotions using profiling based on special categories of personal data (DSA Art. 26(3)).

4a. Going Live

Who can go live. Verified creators aged 18 or over whose monetization is switched on (see the Monetization Terms and Conditions). Only people signed in to Rosance can watch. The host chooses who may watch: everyone, their followers, or nobody but themselves. Blocking works in lives too: people who have blocked each other cannot see each other's lives.

The same rules apply live. Section 2 applies to everything you broadcast, say in a live chat, or send during a live. Anyone watching can report the live, or a single chat message, at any time.

We watch every live for safety. A Rosance safety account joins every live, and everyone in the live can see that it is there. Our automated safety system checks still frames of the video while the live is on air. A frame it flags is reviewed under Section 5, first by our AI moderator and then, where Section 5 requires it, by a person. We may end a live that breaks these Terms, and the host then receives a statement of reasons.

Host tools. A host can mute a viewer in the chat, remove a viewer from the live, and block anyone.

Recordings. Every live is recorded. The recording is available only to the host, in the Live studio, for 30 days, and is then deleted. If we end a live for breaking these Terms, we keep its recording for as long as that decision can still be appealed, because it is the evidence the appeal is decided on. We use recordings to review reports and appeals about a live, and for nothing else.

How long a live can last. A live ends automatically when it reaches the maximum length shown in the app.

Earnings from a live that breaks our rules. If we end a live because it broke these Terms, the host's share of the gifts received during that live is withheld. Viewers are not refunded, because they received what they paid for. The host may appeal within 14 days: if the appeal succeeds, the earnings are released; if it fails, or no appeal is made in time, they are forfeited. The Monetization Terms and Conditions set out the details.

5. Content Moderation & DSA Compliance

As a hosting service provider and online platform under the DSA, we do not generally monitor our users proactively, but we act swiftly against illegal content and violations of these Terms.

Notice and Action (Art. 16): use the in-app "Report" button on any post, comment, story, live, live chat message or account, or email dsa-compliance@rosance.com. Reports of illegal content are prioritised. We confirm receipt and inform you of our decision and the redress available.
Trusted Flaggers (Art. 22): notices submitted by trusted flaggers awarded that status by a Digital Services Coordinator are prioritised and decided without undue delay. Trusted flaggers may contact us at dsa-compliance@rosance.com.
Tools we use (Art. 14(1)): publication of visual content is subject to an automated safety scan, and every report is first reviewed by an AI moderator, which may close a report it is confident does not break these Terms (including a safety-scan flag it judges mistaken), may hide reported content it is highly confident breaks these Terms when a second, independent automated check agrees (nudity or sexual content our safety scan also flagged, from an account holder known to be 18 or over; hate speech or a violent threat a text safety classifier also flags; graphic violence our categorisation step also labels graphic; spam the same account posted at least three times in seven days), may withhold one of our own automated outputs (a fact check or an AI description) that a report disputes until a human reviews it, and passes everything else to a human moderator. Child-safety reports, and anything that might involve someone under 18, always go to a human, and content that may threaten someone's life or safety is still reviewed by a human after it is hidden. When a report you filed is closed this way, our notice tells you that automated means were used (Art. 16(6)) and you can appeal under "Internal Complaints" below; when your content is removed this way, the statement of reasons says so and you can appeal in the same way, where a human decides. Every other enforcement decision is taken by a human moderator. We may restrict content visibility, remove content, restrict monetization, or suspend or ban accounts, always proportionate to the violation. The AI systems we run, and their limits, are described in Section 5 of our Privacy Policy.
Statement of Reasons (Art. 17): if we remove or restrict your content, restrict monetization or payments, or suspend or terminate your account, you receive a statement of reasons identifying the ground relied on, the facts, whether automated means were used, and your redress options. We also submit our statements of reasons to the European Commission's DSA Transparency Database (Art. 24(5)).
Internal Complaints (Art. 20): you may appeal any moderation decision free of charge within 6 months via the in-app support system or dsa-compliance@rosance.com. Appeals are reviewed by a human who was not the original decision-maker.
Out-of-Court Dispute Settlement (Art. 21): after the internal process you may refer the dispute to a certified out-of-court dispute settlement body in your Member State. You always retain the right to go to court.
Measures Against Misuse (Art. 23): after prior warning, we may suspend users who frequently provide manifestly illegal content, and suspend the handling of reports or appeals from users who frequently submit manifestly unfounded ones.
Transparency reporting (Arts. 15 and 24): we publish an annual report on our moderation activity, and we publish our average monthly active recipients in the EU at least every six months, at https://rosance.com/transparency.
Orders from authorities (Arts. 9 and 10): we act on orders to remove illegal content or to provide information issued by EU judicial or administrative authorities, and inform the affected user unless the order or the law prohibits it.
Single Point of Contact (Arts. 11–12): Member State authorities, the European Commission, the European Board for Digital Services, and users may contact us at dsa-compliance@rosance.com, in English or Romanian.

6. Intellectual Property — Notice and Takedown

If you believe content on Rosance infringes your copyright, trade mark or other IP right, send a notice to legal@rosance.com including: identification of the work and of the infringing content (with a link), your contact details, a statement that you hold the right or are authorised to act, and a statement that the notice is accurate.

We remove or disable access to infringing content, notify the uploader with a statement of reasons, and give them the right to submit a counter-notice through the appeal route in Section 5. We maintain a repeat-infringer policy: accounts that repeatedly infringe are suspended and then terminated. Notices submitted in bad faith may lead to measures under Section 5 (Art. 23).

7. Automated and AI Features

Rosance uses AI in a limited, disclosed set of places, listed in Section 5 of our Privacy Policy. Two points matter for these Terms:

Anastasia, our support assistant, is an AI, not a human. It is labelled as such. You can ask to reach a human at any time.
Automated accuracy checks ("fact checks") may run on published posts that appear to make a checkable factual claim, and display an assessment with its sources. An assessment is an automated output, clearly labelled as such, not a statement of fact by Rosance, and it can be wrong. It does not remove, demote, or demonetise your post. If you believe an assessment of your post is wrong you can request a re-check in-app and contest it through Section 5; we will correct or remove an inaccurate assessment. Viewer reactions to an assessment are advisory and never change it.

8. Recommender Transparency (DSA Art. 27)

The default For You feed is personalised. Its main ranking parameters are: your interest profile (topics and hashtags derived from what you watch and engage with), watch time and completion rate, likes, comments and follows, content recency, language match with your device locale, a boost for creators you follow, posts you have muted with "Show less", and a clearly labelled, time-decaying boost for paid promotions.

You can change how content is ranked at any time using the feed filter: Newest (chronological) or Discover (recent content outside your usual interests) — neither is based on profiling. Every post has an info button explaining why it was ranked for you, and Settings → My Algorithm lets you review and adjust your interests.

9. Termination

You may stop using Rosance and delete your account at any time, in-app.

We may suspend or terminate accounts that upload illegal content or violate these Terms, following the proportionality, statement-of-reasons and appeals process in Section 5. Where we terminate or suspend the account of a creator who earns on the platform, we give a statement of reasons and — except where the restriction responds to illegal content, repeated violations, an overriding legal obligation, or a risk to users — at least 30 days' prior notice.

We may discontinue the service with reasonable prior notice. Sections 3 (retained rights), 6, 10 and 11 survive termination.

10. Disclaimers and Liability

Rosance is provided "as is", subject to all guarantees required by applicable law, which these Terms do not limit. To the extent permitted by law, we are not liable for user-generated content (subject to our DSA obligations) or for damage caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability for death or personal injury, gross negligence, wilful misconduct, or any liability that cannot be excluded under the law of your country of residence, nor does it affect your statutory consumer rights.

App stores. Apple Inc. and Google LLC are not parties to these Terms and are not responsible for the application or its content. Where required by their marketplace terms they are third-party beneficiaries entitled to enforce these Terms against you. Any maintenance, support or warranty obligation in respect of the application is ours alone, not theirs, and any claim relating to the application should be addressed to us at legal@rosance.com.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of Romania. If you are a consumer residing in the EU/EEA, you additionally benefit from the mandatory consumer-protection provisions of your country of residence, and you may bring proceedings in the courts of your country of residence; nothing in this Section deprives you of that protection.

EU consumers may also use the European Commission's online dispute resolution platform, and the out-of-court routes in Section 5.

12. Changes to These Terms

We notify you in the app of material changes at least 15 days before they take effect, or longer where the law requires, and, where required, ask you to accept them. Until that date you can keep using Rosance as before and postpone the request. If you have not accepted a new version of these Terms or of the Privacy Policy by the date it takes effect, you can still read the documents, accept them, change your settings or delete your account, but not otherwise use Rosance until you accept. A change to the Monetization Terms or the Artist Agreement only affects monetization or sending new tracks, as those documents explain. Continued use after the effective date constitutes acceptance of non-material changes. You may always terminate your account instead of accepting a change.

13. Transfer to a Successor Entity

Rosance is currently operated by an individual. We intend to transfer the operation of the service to a Romanian limited liability company (societate cu răspundere limitată) that we incorporate and control.

We may transfer or assign our rights and obligations under these Terms, in whole or in part, to a successor entity — including a business entity we incorporate and control — or in connection with a merger, acquisition, or transfer of the business or its assets.

Any such transfer is subject to the following, which bind us:

Your rights are not reduced. The successor assumes these Terms as they stand at the time of the transfer. A transfer never lowers the protection, guarantees or contractual rights you have, and never converts a right you hold against us into a lesser right against someone else.
We tell you first. We notify you in the app at least 15 days before the transfer takes effect, or longer where the law requires.
You may leave instead. If you do not wish to continue with the successor, you may delete your account before the transfer takes effect at no cost.
Your data is covered. Where the transfer changes who is the controller of your personal data, we tell you before it happens and the successor is bound by the Privacy Policy in force at that time. See Privacy Policy, Section 12.

By creating an account you agree to this Section. Accepting these Terms is your agreement that the operator of the service may change from the individual named above to the successor entity described here, on the four conditions above. It is not a blanket consent to any future assignment: a transfer that reduced your rights, or that happened without the notice and the exit described above, would fall outside what you have agreed to.

Nothing in this Section affects the mandatory consumer rights you have under the law of your country of residence. You may not transfer or assign your rights under these Terms to anyone else without our consent.